Frequently Asked Questions
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General Questions
What services does Trulend offer?
Trulend offers a range of financial services including personal loans, investment advice, and debt management solutions tailored to your needs.
Who can apply for a loan?
You must be at least 18 years old, have a valid email address and phone number, a steady source of income, and an active checking account. Additional eligibility requirements may apply based on your state of residence.
How is Trulend different from payday loans?
Unlike traditional payday loans, Trulend offers installment financing with scheduled payments over time. This gives you more flexibility, clearer expectations, and a structured path forward rather than a single lump-sum repayment.
Loan Details
How much can I borrow?
New customers may be eligible for loan amounts ranging from $ to $. Returning customers may qualify for higher amounts, up to $, depending on payment history and eligibility.
How long are the loan terms?
Loan terms typically range from 10 to 12 months, depending on your loan amount and eligibility.
How often will I make payments?
Your payment schedule is aligned with your pay frequency whenever possible, helping make repayment more predictable and manageable.
Will my rate ever change?
Your rate is disclosed upfront before you accept a loan. In some cases, maintaining a positive payment history may make you eligible for better terms on future loans.
Applying for a Loan
How do I apply for a loan with Trulend?
Applying for a loan is simple. Visit our website, fill out the online application form, and our team will guide you through the process.
How long does the application take?
Most applications can be completed in just a few minutes.
Does applying affect my credit?
Applying allows us to review your information to determine eligibility. Any credit review will be clearly disclosed during the application process.
Can I review my options before accepting a loan?
Yes. You’ll see your available loan terms—including payment amounts and total cost—before you decide whether to move forward.
Funding and Timing
How quickly will I receive my funds?
If approved, funds are typically deposited as soon as one business day after loan acceptance. Timing may vary based on your bank and application details.
Are funds deposited directly into my bank account?
Yes. Approved loan funds are deposited directly into your active checking account.
Payments and Account Management
How do I make payments?
You can pay by ACH draft from your bank account on your due date (new and returning customers receive 25 percentage points off of the APR), or send a personal check, cashier’s check, money order, or certified check to the address below on or before your due date.
Can I pay off my loan early?
Yes. You may pay off your loan early without penalty. Early payoff may reduce the total cost of your loan.
What happens if I miss a payment?
If you anticipate difficulty making a payment, we encourage you to reach out as soon as possible. We’re here to help you understand your options and next steps.
Security and Privacy
How does Trulend ensure the security of my personal information?
We prioritize your privacy and use advanced encryption technologies to protect your personal and financial information at all times.
How is my information used?
We use your information to review your application, service your loan, maintain your account, and meet legal requirements. We may also use your information to offer our own products and services.
We do not share your information with non-affiliated companies for marketing purposes.
For full details about how we collect, use, share, and protect your information—including your rights and choices—please review our Privacy Policy.
Support and Assistance
How can I contact Trulend?
You can reach our support team through the Contact Us page on our website. We’re happy to help answer questions or provide clarification.
Where can I find my loan documents?
All important loan documents are available in your secure online account.
Direct Mail and Offer Codes
I received a mail offer. What does that mean?
If you received a mail offer, you may have been pre-selected to check loan options. Entering your offer code helps us locate your invitation and review available options.
Does a mail offer guarantee approval?
No. All loans are subject to verification and eligibility review. You’ll always see your options before making a decision.